Shipping and Delivery
Delays to Online Orders due to Stage 4 COVID-19 in Victoria
Australia Post has release a statement acknowledging the current overwhelming high demand of post which is impacting the speed of delivery times. Due to social distancing and safety measures in place for COVID-19, combined with an increase of online shopping across the country, mail is being delivered at a much slower rate
If you are about to order, please bear in mind that Regular/Standard post is still being impacted and delivery times will be longer than usual; please allow at least 7 - 10 days for delivery.
Express Shipping is your best option if you would like your order sooner rather than later.
Please bear in mind it is not guaranteed next day delivery and may take 3 - 5 business days.
Any International orders will be experiencing delays, stay in touch and we can keep you updated on your order.
Thank you again for your patience and continual support.
POSTAGE COSTS & DELIVERY TIMES
We will ship your item to you as quickly as possible, though please note there may be delays during peak sale periods. All orders are processed and packed through Et Al Head Office and shipped with Australia Post within 3 - 5 business days, you will be notified via email when your order has been dispatched.
DOMESTIC DELIVERY
We offer complimentary Free Regular Shipping only for orders over $500.00AUD. Signature on delivery is optional for an additional $5.50AUD
Pricing
Free Shipping – Regular Post
Free Shipping is only for orders over $500.00AUD within Australia.
Australia Post have the authority to leave parcel in a safe place if household is unattended, no signature required.
3-5 business days from date of shipment
Regular Post
$20.00AUD (Flat Rate)
Australia Post have the authority to leave parcel in a safe place if household is unattended, no signature required.
3-5 business days from date of shipment
Regular Registered Post
$22.95AUD (Flat Rate) Signature required, recommended for all orders for security reasons.
Express Post
$25.00AUD (Flat Rate)
Australia Post have the authority to leave parcel in a safe place if household is unattended, no signature required.
1-3 business days from date of shipment
Express Registered Post
$27.95AUD (Flat Rate) Express and Signature Required.
1-3 business days from date of shipment
Urgent Deliveries
Urgent delivery still require 3 -5 business days before dispatch and must adhere to the following instructions:
- Select Express Post or Registered Express Post at checkout.
- Leave a note on your order with the date you require your garment, we will do our best to get it to you on time.
INTERNATIONAL DELIVERY
All orders are processed and packed through Et Al Head Office and shipped with Australia Post within 3 – 5 business days. You will be notified via email when your order has been dispatched.
All International orders are shipped with Australia Post. Estimated delivery time for Australia Post is 5-10 days from date of shipment, international orders may be subject to delays due to Customs.
We offer complimentary Free International Standard Shipping worldwide only for orders over $1000.00AUD, we also offer Registered International Regular for an additional $5.50AUD which requires a signature on delivery.
Pricing
Free Shipping- Regular Post
Free Shipping is only for orders over $1000.00AUD. Signature on delivery is optional for an additional $5.50AUD.
Regular Post
$40.00AUD (Flat Rate)
Regular Registered International Shipping
$45.50AUD (Flat Rate) which requires a signature on delivery
CUSTOMS & IMPORT DUTY FEES
Orders shipped internationally may be subject to Customs and import duty in the destination country. Et Al is not responsible for Customs and/or Import Duty fees or shipping delay caused by customs or any other reason. International customers are responsible for customs clearance, duty, foreign taxes and any other applicable charges and fees in the country they are shipping to. Please note that we are required by law to declare the exact value of the merchandise and mark it as dutiable.
LOST OR STOLEN ITEMS
Et Al is not responsible for any lost or stolen items, Et Al recommends Registered Post (Signature on Delivery) for all orders for security reasons. Tracking is provided for all parcels, if you think your item has been lost or stolen please contact us at info@etal-australia.com and your local post office and provide your tracking number.