Exchanges and Returns

RETURNS/EXCHANGES DIRECTIONS

Et Al Australia offers a 10 day return/exchange period (for online only, excludes retail stores), meaning you have 10 days to try on and decide if the garment/s are suitable for you. By the 10th day of receiving goods, they must be in the mail on their way back to us.

If you need to return items to Et Al Australia please ensure you follow the instructions below:

Please fill out the Exchange/Return Form included in your order and state whether you are Exchanging size/colour or Returning for a refund.

If you are exchanging for another size or colour, please email us at info@etal-australia.com and let us know which size/colour you will need so we can place this on hold for you.

Send the form and your items to:

ATT: RETURNS

50 Dight Street

Collingwood, 3066

Victoria, AUSTRALIA

By exchanging/returning any item/s, I agree to the following:

• Items must be received in the original condition and must not have been worn, damaged, washed or dry cleaned or altered.
• Returned items must still have swing tags attached.
• All garments must be returned to Et Al Australia in its original packaging and at the expense of the purchaser.
• Fragrances come with a sample bottle for you to try before you commit. We cannot accept returned fragrances if the plastic packaging has been removed or damaged in anyway.

For all online customer queries please email us at info@etal-australia.com or call us between 10am and 5pm Monday to Friday on +61 3 9419 3300